From The DHS Club Accounting Team

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Thank you for writing the DHS Club Accounting Team!
This autoresponder message will be sent to you each time you write to us at 
address@hidden .We have found that many of the questions the Accounting Team 
receives may be answered in this FAQ.

ACCOUNTING  FREQUENTLY ASKED QUESTIONS
1. Have you received notification that your monthly subscription fees are 
unpaid? 
·If you pay by credit card, these fees are automatically reprocessed weekly and 
you will again be notified if the fee remains unauthorized. 
·If you pay by money order, please be sure to mail your fees promptly. You will 
receive weekly reminders for 5 weeks or until the funds arrive, whichever comes 
first. 
·If you pay by e-check and have received notification that there is a problem 
collecting your monthly fee, please respond to that e-mail as soon as possible 
since your membership may be under suspension until the issue is resolved. 

2. Are you a sponsor with VIPs listed on your genealogy report in "RED"? This 
means that we have not collected their monthly fees. Please refer to the above 
question and to the e-mail you may have received for explanation. Due to 
confidentiality, we cannot specifically state why their fee is unpaid but 
suggest you contact them to keep the lines of communication open.

3. Do you wish to change or update your billing information? Please log into 
the Control Center at https://www.clubshop.com/vip/control/index.shtml, and 
select "Business Manual". From the Business Manual select "Business Guide" then 
"Modify your information". If your membership has been canceled, terminated or 
is under suspension, you must contact our Accounting Team directly at 
1-941-475-3435 to discuss a reinstatement. 

4. Do you wish to change the name on your membership or add a spouse? Please 
contact our Membership Support Team at: address@hidden 

5. Do you wish to change your home or email address? Please log into the 
Control Center at https://www.clubshop.com/vip/control/index.shtml, and select 
"Business Manual". From the Business Manual select "Business Guide" then 
"Modify your information".

6. Have a question regarding your status, downline or membership? Please send 
an e-mail to our Membership Support Team at: address@hidden 

7. Do you have a question regarding your referral fee check, referral fee holds 
or direct deposit? Please send an email with you question to our Accounting 
Team at address@hidden 

8. Do you have any additional questions regarding the billing of your monthly 
subscription fees and do you pay by credit card or money order? For questions 
about billing of your monthly subscription fees paid by credit card or money 
order contact our Accounting Team at address@hidden 

9. Do you have questions regarding the billing of your monthly subscription 
fees and do you pay by e-check? For questions about billing of your monthly 
subscription fees paid by e-check contact our Accounting Team at address@hidden 

10. Did you receive a charge against your credit card or checking account for 
$44.95USD  this month instead of $25.00 USD?
According to our Terms of Agreement, a VIP Membership is subject to a $19.95USD 
yearly renewal fee, payable each year, on your anniversary date. The $44.95USD 
you were charged this month represents the monthly subscription fee of 
$25.00USD and the $19.95USD yearly renewal fee.

11.Did you submit an application before midnight Pacific Time at the end of the 
month and you have not been upgraded to a VIP? 
Please see our End Of Month Application Policy which states: "Any application 
not received and automatically processed and approved by midnight, Pacific 
time, will be  carried over to the next month for processing, approval and 
credit. This includes credit card declines, e-check declines, back-up (manual) 
applications submitted online, and any faxed or mailed applications." 

12. Do you want to downgrade or cancel your VIP membership? To downgrade or 
cancel your VIP membership go to: http://www.clubshop.com/cancel.html 

If your question is not answered by reading this FAQ page, you may write to us 
at address@hidden

Thank you,
The DHS Club Accounting Team