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RE: Updating FAQs


From: Vizitiu, Ciprian
Subject: RE: Updating FAQs
Date: Thu, 27 Nov 2003 10:02:12 +0100


> Even if 
> you make a complete list of questions and answers, if nobody 
> reads it, it is useless.

Are you sure about this one?! I normally start by doing a search for the
keyword that I'm interested in. An exhaustive FAQ increases the chances
of this to work. OTOH an extended FAQ might give hints to what the
solution to the problem is as many problems are related one to other. I
agree that sections might help a lot but avoiding details in FAQ... One
of the best written (obviously IMO :-) ) FAQ is the one for lm-sensors.
It *is* extended and because of that, very useful. OTOH I find it
annoying when a FAQ covers just a few issues and that's it. Even
"hopeless" questions like "It doesn't boot! What to do?" have some
answer like "There is no straight answer to this; follow this check list
... . Also see question 2.3.54 <<How does a the boot process goes after
all?>>" Then again, maybe it's just me... :)




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