SLA Information

[Malena Arduino]

To whom it may concern,

I am working on creating an SLA for my company and was hoping to gain some 
clarity on your support for GNU Bash. If you could please provide me insight on 
the following items:

- Support Type (what type of support is offered? General? Sales? Technical?)
- Contact Format (how should someone contact [name]? Phone? Live Chat? Email?)
- Hours of Operation (what days and hours do you provide support? EX: 
8:00-16:00 (PDT/PST))
- Response Time (for each contact format, what is the expected response time)
- Support Engagement (who is authorized to contact support? or who has access 
to support?)

I am creating a table with this information. Below I showcase an example:

| Vendor Name | Contact Page | Support Type | Contact Format | Contact | 
Availability | Response Time | Support Engagement |

I look forward to your response. Thank you in advance.

Best,
Malena