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Re: [Linphone-users] Notification problems with iPhone calls


From: German Cancio
Subject: Re: [Linphone-users] Notification problems with iPhone calls
Date: Tue, 26 Oct 2021 23:10:17 +0200

Chris,

Would that rather look like an issue with your Wifi connection? The app on iOS 
will be sent to rest only seconds after a call is completed and the app is sent 
to background (e.g. locking the phone); it doesn’t make any difference to the 
app whether a call is received one minute or one hour after the previous one - 
it gets waken up by a push notification received by iOS and passed to the app. 
But your Wifi connection might be put into dormant mode by your router, so that 
push notification might not make it through in time for picking up the call. 
That’s a quite common problem that ends up affecting many VoIP apps.

Try disabling Wifi and see whether you still have the same issue using mobile 
data. If that doesn’t fix the issue, you could try to enable logs and look what 
the app does at the time of the call.

Germán


> On 26 Oct 2021, at 21:17, Chris Jackson <chris@cd-jackson.com> wrote:
> 
> I’ve been testing out LinPhone, and while it mostly seems to work well, 
> notifications of iPhone calls seems to be unreliable. I sent some logs 
> recently but thought I should follow up with a message here to see if others 
> were experiencing issues, or if it is just a problem with my system.
> 
> I’ve not characterised this well, but from a few tests it seems that longer 
> periods of no use will result in calls not being established. It seems that 
> possibly leaving the iPhone “off” for an hour (ie not opening any apps and 
> certainly not opening LinPhone) will result in calls not being connected. I 
> might be wrong as I’ve only tested this a couple of times and obviously this 
> takes a lot of time between tests. Calls made after 30 or 40 minutes of no 
> use have so far always worked ok though.
> 
> I wonder if this is a known issue or something that could be a settings issue 
> in my system? I’m using the LinPhone cloud FlexiSip and have not changed any 
> settings from default in the iPhone app.
> 
> Thanks
> Chris
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