| Hi Bruno,
Can you please send me as screenshot of what you see in the user interface, and, tell me if you are using linphone on ios / android / or a desktop platform. Lastly, can you please check the app version number from the About view?
Elisa NECTOUX
Sales & Marketing Manager
I found Send Logs under "advanced. It seems to send them to a
Logs upload server. I did not see an option to view them myself
or email them to myself. Also... Send Logs seems dead, when I click it there seems to be
no activity. Do I have to turn on Debug logs to enable it? Bruno
On 11/17/2023 3:58 AM, Elisa Nectoux
wrote:
Hi,
Can you please tell me on which platform did you
install Linphone, and what is the version number?
Also, as suggested by Trent, can you please send us
some debug logs? You can grab them from the app’s settings.
Click on send logs and you can send it directly to my email
address if you do not wish to post it here.
Best regards;
Elisa NECTOUX
Sales
& Marketing Manager
I installed llinphone and I would swear it
worked. A day or two later... it no longer connects to
the server.
I double-checked the username, password and Domain and
they indeed are correct. But the connection fails.
I am certain that there must be something important that
I am missing. Maybe a permission, maybe it is necessary
to register something on the Linphone website?
Any suggestions as to what might be failing?
Thanks.
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