Re: [Pan-users] Astraweb Is Sending Bad Headers! -was: Articles Pan Can't Read

[Joe Zeff]

On 08/11/2011 02:15 PM, Duncan wrote:
> If you can quote RFCs to 'em, they should pay a bit more attention, tho
> it may be that you'll need to request "tier two" or whatever, as is
> sometimes the case with ISPs.

Judging from the time I spent doing Tier Two support for an ISP, you'll 
be lucky if anybody you talk to in the "phone firewall" even knows what 
an RFC is, let alone why they're relevant.  And, I'd give about a 50% 
chance of your every-day, garden-variety tier two tech being any better 
informed.

I once had another tier two tech tell me that he didn't know what IRQs 
were or why they were important.  And no, he wasn't a Mac user.