[Savannah-cvs] administration/content/gnu-content contact.txt

[karl]

CVSROOT:        /web/administration
Module name:    administration
Changes by:     karl <karl>     14/03/07 16:57:29

Modified files:
        content/gnu-content: contact.txt 

Log message:
        be more emphatic about not contacting savannah-* for specific project 
issues

CVSWeb URLs:
http://web.cvs.savannah.gnu.org/viewcvs/administration/content/gnu-content/contact.txt?cvsroot=administration&r1=1.11&r2=1.12

Patches:
Index: contact.txt
===================================================================
RCS file: /web/administration/administration/content/gnu-content/contact.txt,v
retrieving revision 1.11
retrieving revision 1.12
diff -u -b -r1.11 -r1.12
--- contact.txt 27 Mar 2010 22:34:57 -0000      1.11
+++ contact.txt 7 Mar 2014 16:57:29 -0000       1.12
@@ -1,34 +1,36 @@
-<h2>E-mail contact</h2>
+<h2>Savannah contact</h2>
 
-<p>First: If you need to get in touch with the developers of a particular
-project hosted on Savannah, please <b>check specific project page</b>
-(e.g., <code>/projects/projname</code>) to find out the appropriate
-way to contact them.</p>
-
-<p>For help with using Savannah in general (not a specific project), you
-can subscribe to the <a
-href="http://lists.gnu.org/mailman/listinfo/savannah-users";>savannah-users
-mailing list</a> and/or send mail to <a
-href="mailto:address@hidden";>address@hidden</a> <span
-style="font-size: smaller">(mails from non-members are accepted but
-may incur a moderation delay)</span>.</p>
-
-<p>If you are a developer of a project hosted at Savannah and want to
-get in touch with the Savannah maintainers you can contact the
-<strong>Savannah hackers</strong> by submitting a
+<p>First: don't use the links here for contact about specific projects!
+If you have a question about using a particular program hosted on
+Savannah, or bug report for them, please please please <b>visit the
+specific project page</b> (i.e., <code>/projects/projname</code>) to
+find out the appropriate contact.  Savannah administrators generally
+have no knowledge of specific projects and cannot help with questions
+about them, so it is a waste of everyone's time to write us.</p>
+
+<p>For help with using Savannah in general (<b>not</b> a specific
+project hosted here), you can use the <a
+href="https://lists.gnu.org/mailman/listinfo/savannah-users";>savannah-users
+mailing list</a>.</p>
+
+<p>To report an issue or submit a request about the Savannah
+infrastructure (again: <b>not</b> a specific project), the best way is
+to
 
 <?php
-print '<a 
href="'.$GLOBALS['sys_home'].'support/?func=addsupport&amp;group='.$GLOBALS['sys_unix_group_name'].'">[support
 request]</a>';
+print '<a href="'
+  . $GLOBALS['sys_home']
+  . 'support/?func=addsupport&amp;group='
+  . $GLOBALS['sys_unix_group_name']
+  . '">submit a request to the Savannah administration tracker</a>';
 ?>
 
-or sending mail to <a
-href="mailto:address@hidden";>address@hidden</a>
-(after checking the archives at <a
-href="http://lists.gnu.org/archive/html/savannah-hackers/";>http://lists.gnu.org/archive/html/savannah-hackers</a>).
-If you want to contact us about security or confidential issues,
-you may use the address@hidden list.</p>
-
-<p>If you have found a bug in the Savane software (the software used to
-run Savannah), or you would like to request a new feature, please use
-the Bugs system in <a href="http://gna.org/projects/savane";>Project
-Savane</a>.</p>
+you can also send mail to the <a
+href="https://lists.gnu.org/mailman/listinfo/savannah-hackers";>savannah-help-public</a>
+list, after <a
+href="https://lists.gnu.org/archive/html/savannah-hackers/";>searching the
+archives</a>.
+
+<p>To report security-related or confidential issues, you can use the
+savannah-help-private list, which is not publicly archived (unlike all
+the others here).</p>