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[sr #110299] minor typo submits unfinished bug report


From: Dave
Subject: [sr #110299] minor typo submits unfinished bug report
Date: Thu, 17 Aug 2023 07:50:43 -0400 (EDT)

Follow-up Comment #8, sr #110299 (project administration):

[comment #7 comment #7:]
> Why impossible?

Because even a manager cannot remove a ticket from the system.  It can only be
closed.  But you raise a valid point: my terminology was ambiguous--the typo
can be _corrected_, but it can't be _undone_, so I should have used the latter
term to make that clearer.

> I just re-submit correctly, noting that the previous one was
> wrong, and tracker manager closes the erroneous item as duplicate.

The word "just" is doing an awful lot of work in that sentence.  If a single
mistyped key requires an explanation from the offending user and action on the
part of a manager, there's a pretty serious design flaw.  A typo should be
immediately remediable by the user who committed it, without littering the
ticket system with a malformed entry.

This was the point of my search-box example: prematurely submitting a search
request means waiting maybe up to 3 seconds on a particularly slow connection,
then fixing the request and resubmitting it.  Typos are extremely common, and
fixing them should be quick and easy, not require an explanatory note and
management intervention.

Even on my parents' ancient typewriter, where a typo meant breaking out the
correction paper, correcting a single mistyped key was less work than this. 
I'd like to think a 2020s web site can improve upon the performance of a 1970s
typewriter.


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