Re: [Koha-devel] Bug tracking for 2.3/2.4

[Rachel Hamilton-Williams]

Ah and more thoughts having gone look at our rt install

>   2b RT http://www.bestpractical.com/rt/
>
> + It's probably the closest perl-based competitor to Bugzilla.
> + Users don't have to register to submit bugs.
> + Email commands possible.

The e-mail thing is good, people send mail to it and don't even have to 
"know" that RT is in the background.

But that means you really need a bug meister to take control of the 
tickets, so that they get assigned, and that duplicates get removed etc 
- because there isn't that (ugly :-) process you go through with bugzilla.

We log in to RT - but if you've seen one where you don't need to then 
that sounds like it could get turned off?

When you log in, you're into bug management mode, rather than bug 
reporting mode.

cheers
R





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