Re: [Linphone-users] Calls to 10 digit phone number failing (User not found)

[Sylvain Berfini]

Hi Trent,

Your log is incomplete, please attach from the moment INVITE is sent.

Also most PBX providers use phone numbers starting with international prefix (like +33 for France).
Ensure the URI you are dialing either contains the prefix or you have configured it in your account settings.

Cheers,

Sylvain Berfini
Software Engineer @ Belledonne Communications

Le 18/05/2021 à 00:31, Trent Creekmore a écrit :

This is version 4.4.3 for Android

 

I am connected to a PBX, so I can dial all the feature codes of the PBX when I dial them.

 

However, when calling an actual phone number, I am getting “User not found” and call is never started.

 

 

Here is some of the log which says nearly the same thing:

 

 

2021-05-17 17:16:57:882 [org.linphone/linphone-android] MESSAGE [Context] Call state is [Error]

2021-05-17 17:16:57:883 [org.linphone/linphone-android] MESSAGE [Notifications Manager] Call notification notifiable is Id: 25, local identity: null, myself: null, isGrouped: false, pending intent class org.linphone.call.CallActivity

• 2021-05-17 17:16:57:884 [org.linphone/linphone-android] WARNING [Contacts Manager] Couldn't find friend...

2021-05-17 17:16:57:885 [org.linphone/linphone-android] MESSAGE [Notifications Manager] Notifying 25

2021-05-17 17:16:57:887 [org.linphone/linphone-android] MESSAGE [Service] Destroying video overlay

2021-05-17 17:16:57:887 [org.linphone/linphone-android] MESSAGE [Manager] Call state is [Error]

2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE Linphone core [0x9a40bc00] notified [call_state_changed]

2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE [ToneManager] [0x804c52e4] state changed : [None, LinphoneCallError]

2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE [ToneManager] stop

2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE [ToneManager] nothing to stop

2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE [ToneManager] [0x804c52e4] state changed : [None, LinphoneCallError]

2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE [ToneManager] doStopToneToPlaySomethingElse

2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE [ToneManager] doStartErrorTone [4]

2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE CallSession [0x804c52e4] moving from state LinphoneCallError to LinphoneCallReleased

              2021-05-17 17:16:57:894 [org.linphone/liblinphone] MESSAGE [ToneManager] [0x804c52e4] state changed : [None, LinphoneCallReleased

 

 

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