Re: [libreplanet-discuss] Proposal for "FUD responses" wiki pages

[Daniel Pocock]

On 29/02/16 12:51, Fabio Pesari wrote:
> On 02/29/2016 12:22 PM, Daniel Pocock wrote:
>>
>> That actually contains a big clue
>>
>> We need to focus on identifying each person's values and not expect
>> everybody to have values.
> 
> That's hard to do, especially on the Internet where you can't assume
> anything about your interlocutor.
> 
> Also, I think it would help to have a default set of values to address.
> 
> To be honest, I struggle a lot with the fact that so many people think
> there is no objective "right" and "wrong".
> 
> For example, for us it might be "wrong" to prevent users from knowing
> what they are executing, but for them it could be "wrong" to require
> developers to share their trade secrets.
> 
> I would say we are right, but according to whose values? Money is sadly
> used as an indicator of objective truth these days and it's clearly on
> the side of proprietary software.
> 
>> E.g. some doctors will want to keep their patient data private because
>> it is the right thing to do.  Some will do it because of the commercial
>> incentive (not wanting a rogue employee of the IT company to sell a
>> customer list to a rival).  Some will only want to keep patient data
>> private because of the big penalty fines that doctors now face for data
>> breaches.
>>
>> The first step is to use questions to identify the person's values.
>> Then match the argument to their values
>>
>> While it sounds trivial, salespeople are usually trained to identify one
>> of these things that each customer values most: career, family, hobby.
>> Once they identify the most important one, they may try to talk about it
>> or even relate their message to it (e.g. "do you think you might have a
>> third child?  Have you seen this larger model car...")
>>
>> Even if this only helps for 1 out of 5 discussions, just forget the
>> other 4 and don't be demotivated, you can't win every time.
> 
> Yes, that's true.
> 
>> This is just a matter of training and practice
>>
>> For example, lawyers often spend hours with their clients practicing
>> questions and answers for court cases.  That is how they look so
>> convincing and respond so effortlessly in the heat of the moment.
> 
> That is a very good practice. Any lawyers out there promoting free software?
> 


Last time I checked, Software Freedom Conservancy were battling VMWare